You can make a formal complaint:
- In person at the offices of the Department of Commerce & Investment, 2nd Floor, Government Administration Building, George Town or the DCI Office, Bodden & Bodden Building, Stake Bay, Cayman Brac
- By telephone (345) 948-2400 or 244-6631
- Email: info@dci.gov.ky
- In writing to:
Director
Department of Commerce & Investment
Government Administration Building,
PO Box 10087 GT
Grand Cayman, Cayman Islands KY1-1001
When making a complaint, try to provide as much detail as possible, for example:
- What service, policy, person or aspect of the Department you are complaining about;
- If appropriate, the date, time and location where an incident may have taken place and who may have been affected;
- Any expectations you may have had of the Department of Commerce & Investment's services, as a result of information we provided or what staff of the Department of Commerce & Investment may have said;
- Your name, address and contact details so that we can respond to your complaint;
- Anything else which you think would help to make your point and help us to investigate your concerns.
If you would like to lodge a formal complaint you may also send an email to: info@dci.gov.ky