Complaints Policy
The Department of Commerce and Investment (DCI) seeks to maintain and enhance our reputation of providing our clients and customers with excellent services. We appreciate information and complaints as they assist us in improving our services. The DCI is committed to responding to our customer's or potential customers' needs and concerns and resolving their complaints as quickly as possible. This policy has been designed to guide our clients and staff on how the department receives and manages a complaint. We are committed to being consistent, fair and impartial when handling complaints submitted to the department