About DCI
As an economic development agency that specialises in licensing and regulation, the Department of Commerce and Investment has a key role to play in Government policy relating to economic growth and diversification.
The mission of the Department of Commerce and Investment is to ensure businesses are properly licensed and regulated through compliance with relevant laws and regulations while fostering an environment that supports teamwork and commitment.
Service Standards
The Department of Commerce and Investment is committed to maintaining a high standard of service delivery to all of its clients. All members of staff recognize the rights of our clients to the confidentiality of information that they provide including:
- Accessibility of Services
- Responding to Individuals
- Participation and Choice
- Confidentiality and Privacy
- Feedback and Complaints
As part of our internal standards, we also provide access to an internal complaints process. A copy of the DCI Complaints Form can be downloaded from the forms section of this website.
FOI Appeals
Internal Review If you make a request under the Freedom of Information Law and are not satisfied...
Make a Complaint
You can make a formal complaint: In person at the offices of the Department of Commerce &...
Ombudsman (Formerly the Complaints Commissioner)
If you have followed the Complaints process and are still not satisfied with our response, you can c...